SHIPPING AND DELIVERY POLICY

At Tridev, we are committed to providing our customers with an exceptional shopping experience from start to finish. We understand that the timely and secure delivery of your purchased electronics is a critical aspect of this experience. To ensure transparency and set clear expectations, we have established the following comprehensive Shipping and Delivery Policy. Please take the time to read through this policy carefully so that you are fully informed about our procedures, responsibilities, and your role in the process.

General Shipping Guidelines

At Tridev, we take great care to ensure that every product you purchase from our website is delivered in pristine condition and as swiftly as possible. Once your order is placed, our dedicated team works diligently to process, pack, and dispatch your items to the address you have provided.

• Shipping Address Accuracy: It is crucial that the shipping address you provide is complete, accurate, and current. This ensures that your order reaches you without delay. The risk of loss and title for the products passes to you once the products are delivered to the carrier. As such, Tridev cannot be held responsible for any loss or damage that occurs after the products have been handed over to the shipping carrier.
• Delivery Authorization: Our shipping policy operates under a contract of carriage, meaning that the responsibility of the product’s safe delivery shifts to you upon its transfer to the carrier. We are not responsible for goods signed by someone other than the person who placed the order at the provided address. It is important that the designated recipient is available to receive the package at the time of delivery.

Incorrect Address and Non-Redirection Policy

At Tridev, we understand that mistakes can happen. However, it is essential to note that all transactions are authorized by the cardholder, and therefore, Tridev is not responsible for incorrect addresses provided at the time of order placement. Please double-check your shipping details before confirming your order to avoid any potential issues.

• Non-Redirection: Once your order has been dispatched, it will NOT be redirected or redelivered to any other address under any circumstances. It is your responsibility to ensure that someone is available to receive the package at the address provided during checkout.

City-Specific Delivery

We strive to ensure that our products reach every corner of the country. However, delivery of selected products is limited to the cities where they are listed as “available” on our website.

• City Availability: Before placing your order, please check the product’s availability in your city. Orders placed for cities outside the listed availability zones will not be processed, and Tridev will not be responsible for any inconveniences arising from such orders.

Handling of Damaged Products Post-Delivery

At Tridev, we package our products with the utmost care to ensure they arrive at your doorstep in perfect condition. However, we understand that external factors during transit might result in damage.

• Post-Delivery Responsibility: Tridev is not responsible for any damage to the products after they have been delivered. Once the product is in your hands, we urge you to handle it with care to prevent any damages.

Order Cancellation and Refund Policy

We understand that there may be circumstances under which you need to cancel your order. Tridev offers a flexible cancellation and refund policy to accommodate such needs.

• Before Shipment: If you cancel your order before it has been shipped, you will be entitled to a full refund, including any shipping charges paid online. The refund will be processed promptly, and the amount will be credited to your original payment method within 5-7 business days.
• After Shipment: If your order has already been shipped, and you choose to cancel or return the order after it has been delivered, the shipping charges will not be refunded. Please be aware that the return shipping costs will also be your responsibility.

Fair Usage Policy

At Tridev, we are committed to offering a fair and consistent shopping experience for all our customers. To ensure that our returns policy is not misused, we have implemented a Fair Usage Policy.

• Abuse of Returns Policy: We have noticed that some customers frequently return most items they purchase or refuse to accept deliveries. Such behavior not only affects our inventory management but also deprives other customers of the opportunity to purchase these items.
• Consequences: To protect the interests of all our customers, we reserve the right to apply a delivery charge of Rs. 149 on all orders for accounts with a history of excessive returns or refusals to accept deliveries. Additionally, we may disable the cash-on-delivery option for such accounts. This policy ensures that our returns process remains fair and equitable for everyone.

Order Value Calculation

The value of your order is calculated after applying any applicable discounts, VAT/GST, or other charges. This final order value is used to determine eligibility for free shipping or any other promotions.

Delivery Process and Tracking Information

At Tridev, we partner with trusted courier services to ensure that your order is delivered safely and on time.

• Courier Partners: All orders placed on our website are dispatched through reputable courier partners, including Blue Dart, Delhivery, DHL, Xpressbees, VRL, and others. These partners are selected based on their ability to deliver products swiftly and securely across various locations.
• Tracking Your Order:  We recommend keeping an eye on your tracking information to ensure that someone is available to receive the package.

Changing Your Delivery Address

We understand that you may need to change the delivery address after placing your order. Tridev provides a flexible option to update your shipping details before your order is shipped.

• Address Changes: If you wish to change the delivery address, please contact our customer care representatives as soon as possible. They will assist you in updating the shipping details. Please note that additional charges may apply if the new address is in a different delivery zone or requires special handling.

Handling Damaged Parcels

At Tridev, we take great care to ensure that your orders are securely packaged. However, in the rare event that you receive a parcel that appears to be damaged, tampered with, or pilfered, we have a strict protocol to handle such situations.

• Reporting Damaged Parcels: If you notice any signs of pilferage, leakage, or tampering with your parcel, please contact us within forty-eight (48) hours of delivery. Any claims made after this period will not be entertained.
• Investigation Process: During our investigation, we request that you adhere to the following guidelines:
  • Do not use the item for which the claim is being raised.
  • Provide a short description of the issue, including details that will help us understand the situation better.
  • Submit clear snapshots of the packet and any other boxes (if applicable), especially any sides that appear tampered with or damaged.
• Refund Processing: Refunds for prepaid or cash-on-delivery orders will be processed after the investigation is complete. The refund will be credited to your original payment method within 7-10 business days.
• Refund Eligibility: Please note that you may not be eligible for a refund if:
  • You fail to provide sufficient information about the issue.
  • You do not provide the required snapshots of the packet and box (if applicable).
  • You fail to report the pilferage/leakage on the same day of delivery.
  • You dispose of the packaging within 3-4 days post-delivery, as we may need to collect it for our investigation.

International Shipping

Tridev is proud to offer international shipping, allowing customers outside India to purchase our high-quality electronics. We strive to make the international shopping experience as seamless as possible, but there are important considerations to keep in mind.

• International Delivery Partners: All Tridev orders are shipped internationally from our warehouses across India via DHL, FEDEX, or ARAMEX. These trusted partners are known for their reliability and efficiency in handling international shipments.
• Import Duties and Taxes: Due to the nature of international shipping, additional import duties and taxes may be levied once a shipment reaches your country. While most orders will not incur additional fees, we cannot predict the occurrence or amount of these charges. If additional customs charges are assessed, you will be responsible for paying these fees.
• Customs Clearance: To streamline the process, we have made arrangements with DHL/FEDEX to handle customs clearance on your behalf. This ensures that your goods are delivered directly to your doorstep without unnecessary delays. If you receive an invoice from DHL/FEDEX for import duties and taxes, you will need to pay DHL/FEDEX directly at the time of delivery.

Contacting Customer Support

At Tridev, we are committed to providing you with excellent customer service. If you have any questions, concerns, or need assistance with your order, our dedicated customer support team is here to help.

Contact Information:

• Customer Care Representatives: You can reach out to our customer care team via phone, email, or live chat. Our representatives are trained to handle all inquiries related to shipping, delivery, returns, and any other issues you may encounter.
• Response Time: We aim to respond to all customer inquiries within 24 hours. In cases where further investigation is required, we will keep you informed of the progress and provide regular updates.

• Additional Information

  • Order Tracking: You can monitor your order status and tracking information by logging into your Tridev account and navigating to the “Orders” section under the account menu on our website. This will give you real-time updates on your order’s location and estimated delivery time.

  • Shipping Delays: While we strive to deliver your orders within the estimated timeframes, there may be unforeseen circumstances such as weather conditions, strikes, or other factors beyond our control that could cause delays. In such cases, we will notify you promptly and work with our courier partners to ensure your order is delivered as soon as possible.

  • Holiday Shipping: During peak holiday seasons, shipping times may be longer due to increased demand. We recommend placing your orders well in advance to avoid any delays.

  • Customer Feedback: Your satisfaction is our priority. We value your feedback on our shipping and delivery process and continuously work to improve our services. Please feel free to share your experiences and suggestions with our customer care team.