Terms of Use

Terms of Use

At Tridev Power Supply, we are committed to ensuring your complete satisfaction with our products. If you need to return a product, we offer a 30-day return policy under the following conditions:

  • Return Eligibility: You may return any new, unused, and resalable items in their original packaging within 30 days of delivery. The item must be in its original, unassembled condition, without modifications. Items that have been assembled or altered are not eligible for return. Custom products, including kits and linear products cut shorter than their manufactured length, are non-returnable.

  • Return Process:

    1. Defective Products: If you receive a defective product and it is under warranty, please send us an invoice, order ID, and three clear images of the defective product via WhatsApp at +91 9729451800. We will review these details and respond within 1-2 working days.

    2. Shipping Defective Products: Once we confirm the defect, please send the defective product to our office address:

      Tridev Power Supply,
      102/12, Tridev Chowk,
      Opp. Kalandar Chowk,
      Panipat, Haryana (132103)

      You will need to cover the courier charges for sending the defective product.

    3. Replacement: Upon receipt of the defective product, we will inspect it and, if repair is not feasible, arrange for a replacement. We will ship the replacement product to your address within 1-2 working days at our expense.

  • Terms and Conditions:

    • We will dispatch the replacement product within 1-2 working days after receiving the faulty item.
    • You are responsible for courier charges to return the faulty product.
    • The product warranty is provided once per product.
    • Replacement products will be sent based on our courier turnaround time of 7-10 days, with shipping costs covered by us.
    • The warranty does not cover physical damage, spills, or burnt products.

Return Credits

Credits for returned items will be processed within 24 hours of receiving and inspecting the product. You will receive a notification via email once the credit has been issued.

Ordering Information

To ensure a smooth purchasing experience, we offer several ordering options:

  • Online Orders: Place orders through our website for a secure, convenient, and fast shopping experience. Our website allows you to review and modify your order before submission. The online store is available 24/7.

  • Phone Orders: Our sales and service team is available to take orders over the phone. Contact us at +91 9253732311 or +91 9729451800, Monday to Friday, from 9 AM to 6 PM EST.

  • Email or Fax Orders: You may email or fax your order details to us at tridetraders786@gmail.com. We will process your order and contact you for payment information.

After placing your order, you will receive an “Order Confirmation” email with your order number. This email serves as your receipt, so please keep it safe. Review your order carefully and notify us of any errors.

Once your order is shipped, you will receive an email confirmation with tracking information.

Payment Terms & Pricing

  • Credit Cards/Netbanking: We accept MasterCard and Visa. Payment will be processed upon shipment of your order.

  • Personal Checks, Cashier’s Checks, and Money Orders: Please print your shopping cart and send it with your payment to:

    Tridev Power Supply,
    102/12, Tridev Chowk,
    Opp. Kalandar Chowk,
    Panipat, Haryana (132103)

    Include a daytime phone number and email address for any questions.

  • Promo & Discounts: Promo codes cannot be combined with volume discounts or used for custom kits.

  • Purchase Orders and Net Terms: We accept purchase orders from corporate, educational, non-profit, and government organizations pending a credit review. The minimum purchase order amount is 100,000. Payment terms are Net 100. We cannot process orders until we receive a signed purchase order.

Sales Tax

If you have a GST number, you may claim GST credit through the GST Portal.

Customer Safety & Security

All transactions are conducted over a secure connection, utilizing the highest standards of encryption technology. This ensures that any data exchanged between your computer and our server is protected.

Privacy Policy

We value your privacy and do not sell your personal information to other companies without your consent. Your information is used solely for processing your purchases and shipping.

  • Third-Party Advertising: We use a third-party service provider to display ads across the Internet. They may collect anonymous data about your visits to our website and interactions with our products. This information is used to tailor advertisements. If you wish to opt out of such data collection, please contact us at +91 9253732311.

  • Email Alerts: We use a third-party service to send email alerts. Your email address is used exclusively for sending correspondence related to Tridev Power Supply. To unsubscribe, use the link in any email or contact us.

Legal Information

The content of this website is © 2024 Tridev Power Supply. You may electronically copy and print portions of this site solely for placing orders or using this site as a shopping resource. Any other use, including reproduction, modification, or distribution of materials, requires prior written consent from Tridev Power Supply.